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Support for Our Products

Although nearly all our products are Free and Open Source-Licensed, we do not provide any technical support for them for free.

All our products come with comprehensive documentation, tutorials and/or examples, and if that's enough for you to get up and running and into production, then that's great. You may be able to get some advice from our user community via our Google Group.

However, if you are using our products in a business-critical production environment, we recommend you take out a support contract.

We offer two options for technical support:

  • a low-cost, email-based service which is designed for most small to medium-sized businesses. For £1200 per year (excluding VAT where appropriate), we'll support all our products that you use, Under this contract we'll work on a "best-endeavours" basis to resolve any problems or issues that you're having, in a timescale determined by our availability;

  • a customised bespoke service that gives you priority access to our time. If you are a large enterprise, running our products in a business- and time-critical environment, and/or have a large team of developers, then this level of support may be a better match for your needs. Cost and terms subject to negotiation.